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United wants you to believe it’s sexy (employees don’t like it)

United Airlines/Screenshot by Chris Matyszczyk/ZDNET

my friend kevin had his late night united airlines The flight was canceled last week at the last minute.

technically incorrect

The ostensible reason was the weather. What he feared was that even though it was raining all around, the pilots and flight attendants had timed out and the airline had no replacement for them.

he called customer serviceSo a very nice man told him to go to the ticket office and talk to the person in charge.

Kevin explained that there was no one at the ticket counter, yelled at by a nice guy on the phone.

Also: United Airlines employee showed how to use data to humiliate bosses

Kevin came home a day later than planned. ‘Don’t worry Kevin, United are sexy right now.’

he wilted and answered round and round.

What else can be done to explain the complete change in United’s image.why is it just signing a partnership with emirates or something of point guy explained as “unthinkable before”.

let’s be friendsget sexy

US airlines and Middle Eastern airlines have enjoyed some kind of confrontation for quite a few years. Please try to maintain your dignity when I say that it seems to be a problem that the home governments of Emirates, Etihad Airways and Qatar Airways have funded these airlines so much.

Yes, not just during a pandemic.

But back to sexy.To celebrate this fantastic new union of United and Emirates release An unruly glossy ad adorned with incredibly attractive pilots and flight attendants.

As Frank Sinatra sings “Come Fly With Me,” watching United employees step out of their limousines, stroll through the airport, and meet their new Emirates partners is absolutely mesmerizing.

Also: American Airlines is determined to be honest with our customers.they may not like it

Is this their life now? It seems so. Everyone is very happy.

This is the beginning of a new era. This means United offers a completely upscale experience, right?

Who am I?

Sir Tim Clark, President of Emirates Airlines Said: “I’m not worried. Emirates has been a big force in the industry to restore service, and we continue to see improvements from others. We are taking it seriously and will continue to move forward.”

we don’t move

Get ready. A new dawn, a new era, your next business trip with United Airlines.

Remember the incredibly charming and happy pilots and flight attendants in the ad? I got

they wrote joint letterInvitation: United – Emirates Codeshare: Labor is Watching.

No, the tone of the letter was not as friendly as the title. Example: “After years of highlighting the unfair business practices of state-owned enterprises (SOEs) such as Emirates and other Middle Eastern airlines, the announcement of United Airlines’ new codeshare agreement deserves scrutiny. increase.”

what kind of examination? “Protecting the jobs of U.S. airline workers requires continued financial transparency and improved labor standards to ensure fairness is maintained in all open skies and codeshare agreements. is required.”

Also: Delta has screwed things up for its wealthy customers.Then someone came up with

Surely there was a positive word somewhere in the letter, wasn’t it? was. The word was “hard”.

context? “These subsidies put U.S. airlines at a significant economic disadvantage and threaten the jobs of U.S. airline workers. You can compete with any airline, you can’t compete with an entire country.”

I’m not sure about all that. I wouldn’t choose a US airline over many European airlines for transatlantic flights.

But if you didn’t understand by now that United employees aren’t happy, the union also suggested: “The fact remains that there are currently no independent trade unions in the United Arab Emirates. Attacks on the rights of airline workers, with alarming reports of unfair labor practices and employer intimidation.”

That doesn’t sound sexy at all, does it?

we have to talk about kevin

Still, United are moving forward.this is promising now No need to wait in line to speak to our customer service staff. It’s tempting, isn’t it?

But let’s leave the final word to Kevin. I sent him this new United ad and asked for his opinion. He knows a little bit about brands and businesses.

His verdict: “This is a huge PR win for United and an unforced mistake for Emirates. Emirates has a reputation for first-class service executed in all aspects of the airline. Even if you Even if United were on the coach, United would be exactly the opposite: a ‘coach first’ approach that injects a sense of cheapness and indifference into everything in the name of convenience.The closest I can think of An example was when Mercedes merged with Chrysler, which frankly damaged both companies’ reputations.

Yes Kevin flies a lot on business.

https://www.zdnet.com/article/united-airlines-wants-you-to-believe-its-sexy-its-employees-dont-like-that/#ftag=RSSbaffb68 United wants you to believe it’s sexy (employees don’t like it)

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