The impact of downtime is exacerbated as the industry cannot control the outage

The digital infrastructure sector is struggling to achieve measurable reductions in outage rates and severity, and the economic impact and overall disruption of outages is steadily increasing.

This is due to the Uptime Institute, which published the findings of the 2022 Annual Power Outage Analysis Report.

Andy Lawrence, Founding Member and Executive Director of Uptime Institute Intelligence, said:

“The overall outage rate hasn’t improved as a result of the recent huge investment in digital infrastructure and all the relevant complexity operators face when migrating to a hybrid distributed architecture,” Lawrence said. Mr. says. “Over time, both technology and operational practices will improve, but outages are currently the number one concern for customers, investors and regulators. Operators are the human error behind many of these failures. With rigorous staff training and operational procedures to mitigate, you will be best able to meet your challenges. “

Uptime’s annual outage analysis is the only one in the industry that utilizes multiple surveys, information provided by Uptime Institute members and partners, and a database of publicly reported outages.

The main survey results are as follows.

• The high outage rate has not changed significantly. One-fifth of organizations report experiencing “serious” or “serious” outages (with significant financial loss, reputational loss, non-compliance, and possibly loss of life) over the last three years. The prevalence is on the rise slightly. Of the major outage. According to Uptime’s 2022 Data Center Resilience Survey, 80% of data center managers and operators have experienced some sort of outage in the last three years. This is slightly above the standard, which fluctuates between 70% and 80%.
• In recent years, the rate of outages in excess of $ 100,000 has skyrocketed. Over 60% of disabilities will have a total loss of at least $ 100,000, a significant increase from 39% in 2019. The percentage of outages that cost more than $ 1 million increased from 11% to 15% over the same period.
• Power-related issues continue to plague data center operators. Power-related outages account for 43% of outages classified as serious outages (causing downtime and economic loss). The number one cause of power failure is an uninterruptible power supply (UPS) failure.
• Most of the IT outages are caused by network problems. According to Uptime’s 2022 Data Center Resilience Survey, network-related issues have been the number one cause of downtime incidents for all IT services, regardless of severity, for the past three years. Outages due to software, network, and system issues are increasing due to the complexity of increasing use of cloud technologies, software-defined architectures, and hybrid distributed architectures.
• The overwhelming majority of human error-related outages are related to ignored or improper procedures. Over the last three years, nearly 40% of organizations have suffered major outages due to human error. Eighty-five percent of these incidents are due to staff failure to follow the procedure or defects in the process and the procedure itself.
• External IT providers cause most major public outages. The more workloads that are outsourced to external providers, the more these operators explain the public outages that attract attention. Third-party commercial IT operators (including cloud, hosting, colocation, telecommunications providers, etc.) account for 63% of all publicly reported outages that Uptime has tracked since 2016. In 2021, commercial operators caused 70% of all outages.
• With publicly reported outages, extended downtime is becoming more common. The gap between the onset of a major public outage and a full recovery has widened significantly over the last five years. Almost 30% of these outages in 2021 lasted more than 24 hours, a disturbing increase from just 8% in 2017.
• The public outage trend suggests that at least 20 serious and high-profile IT outages occur each year around the world. Of the 108 publicly reported outages in 2021, 27 were serious or serious. This ratio has been fairly consistent since the Uptime Intelligence team began cataloging major outages in 2016, with about a quarter of publicly recorded outages being serious or serious each year. Indicates that it is likely.

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