No laptops or problems – Technology reseller

Standard Life Assurance arranges telecommuting solutions for employees in just a few weeks, uses IGEL technology to reuse existing desktop PCs, and allows 4,500 staff to work productively and safely from home. I created “Officeina Box”.

As part of its response to the coronavirus pandemic, Standard Life Assurance, part of the Phoenix Group, will provide Scotland’s 4,500 staff with a secure, centralized “Office in a Box” based on IGEL’s next generation. So I made it possible to work at home. Edge OS for cloud workspaces.

The Phoenix Group has a business headquarters in Edinburgh and is a member.
It is one of the FTSE 100 Indexes and manages approximately 14 million policies and £ 338 billion in assets.

Customers of Standard Life Assurance include individual savers, some of the UK’s largest employers, and independent financial advisors. Most of our customer-facing investment teams are office-based and use desktop PCs with dual monitors to handle everything from pension and investment inquiries to account management.

Service continuity

As John Carr, Senior Delivery Manager for IT Services Operations at the Phoenix Group, explained, it was imperative that the Edinburgh team be quickly set up to function effectively from home in response to a pandemic.

Standard Life Box Delivery

“Our customers are at the heart of everything we do. It was essential to us.
We ensured the continuity of service to our customers and ensured that all teams were set up to work from home. In a typical large IT project, it can take months to agree on requirements, review the market, build a solution, and perform operational and end-user testing. I knew that it would only take a few weeks to be ready to go “up” in response to the coronavirus, so I came up with the idea for “Office in a Box.” “

Kevin McVitie, a technician in IT services operations at the Phoenix Group, points out that IT departments considered several possible WFH solutions before deciding on IGEL’s product portfolio.

“When we started looking at how to offer WFH, we considered buying more laptops. The business has about 1,200 to accommodate 4,500 employees, from organizations around the world. The growing demand for laptops made it harder to buy more. This and the fact that many staff didn’t have the right endpoints at home are now idle in the office. I started to consider how to reuse the assets of my existing PC. “

Eventually, Phoenix Group used IGELOS to transform these PCs into secure centralized management endpoints that connect to Citrix Workspace. This gives customer support staff access to regular CRM applications.

Desktop with IGELOS

As part of the Office ina Box deployment, everyone was provided with a desktop with an IGEL OS, two monitors, a keyboard, a mouse, an Ethernet cable, and a headset. IGEL multimedia UD3 endpoints with built-in Wi-Fi are sent to some employees and 4G mobile broadband dongle is offered to others who do not have enough broadband to support stable service I did.

Standard Life, box loading into the car

McVitie adds: “To facilitate WFH deployment, we use IGEL Cloud Gateway to connect and manage all home devices that aren’t on the corporate network. I’ve used Cloud Gateway before, so the platform works well. I knew that I would do it, so I was convinced that when combined with the IGEL OS, I could implement Office in a Box in my business very quickly and reliably. “

The combination of IGELOS and IGEL Universal Management Suite (UMS) provided several important benefits.

  • This solution was fast and cost effective. IGEL OS was a quick and cheap way to reuse an existing PC without having to buy a new laptop or PC hardware.
    Provides WFH.You can quickly deploy the solution and give permission to your employees
    Use equipment that they are already familiar with and comfortable to use.
    All they had to do was plug in their PC at home, turn it on, log in, and work normally without the need for extensive training or support.
  • The OPEX cost to implement the project was low.Many man-hours have been saved
    This is because it only takes 5 minutes to reflash each desktop and configure the security settings.
  • The IGEL Universal Management Suite (UMS) is used to manage everything.
    Visualize who is logged in and make subsequent system changes easily via IGELUMS and IGELCloud Gateway.
  • IGELOS has built-in support for Citrix HDX (the display protocol required to stream HD film and audio over the network), so collaboration tools such as Skype for Business are also enabled.

For Ken Dougan, Scottish IGEL Regional Sales Manager, the simplicity of the solution is another big attraction. “The overall idea behind the offering of IGELOS-powered PCs was simplicity. Users can’t do anything wrong. You don’t have to worry about installing Citrix, you don’t have to think about the version. Also, the endpoint just displays the login screen you’re used to, so there’s no interruption. “

Business resilience

McVitie adds that IGEL also supports the Phoenix Group in terms of ongoing business resilience.

Standard life insurance

“We work with third-party workspace suppliers that provide physical desktops, chairs, phones and shared PCs for business continuity. IGEL’s UD Pocket is powered by a thumb-sized USB drive. It’s a simple solution that avoids security issues when using shared devices. In the event of a power outage, we provide all our colleagues with a UD pocket to insert into their PC. IGEL OS directly Now that you have started and have a network connection to your data center, you can access Citrix. “

Going forward, the Office in Box hardware will remain with employees and will be able to access the same applications whether they are working from home or coming to the office.

In conclusion, Mr. Kerr said: This is due to the IGEL OS, the manageability of the entire environment, and our hard work.
IT department and logistics team. People can work as usual and provide the customer service that clients expect. It was great. “

To watch the implementation video, visit the following website:

Https: // / watch? v = m3mgvuhxi_8

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