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InVision Joins G-Cloud to Bring Workforce Management to Public Sector Contact Centers

InVision Software’s cloud-based injicho Workforce Management (WFM) solutions are Accepted into the G-Cloud 13 framework.

With accelerating adoption by UK public sector organizations such as local governments, injixo is now available through the G-Cloud Digital Marketplace.

To effectively and efficiently serve customers and meet service level agreements, public sector organizations need to ensure that the right agents with the right skills are available at the right time within their contact centers. there is. As organizations offer a wider range of services and expand their range of digital channels, matching staff to demand is a complex and ever-changing problem.

Already used by more than 300 public and private sector customers worldwide, injixo manages contact center workers simply and seamlessly, optimizing processes to increase efficiency and improve service levels. increase.

injixo digitizes the entire workforce management process through a scalable, reliable and secure cloud-based solution covering AI-based forecasting, scheduling, daytime management, agent self-service and reporting. Its powerful features and easy-to-use interface save administrators time while ensuring that customer needs are met. With agent self-service capabilities, injixo makes it easy for agents to manage their workload, swap shifts, and request time off. This increases engagement and improves staff retention.

Richard Saqladi, InVision’s Regional Sales Director for the UK, Ireland, Nordics and Benelux, said: His WFM solution for the public sector. The G-Cloud initiative allows customers in this space to simplify their procurement process and combine their requirements and budgets with a list of approved suppliers. We look forward to welcoming new public sector customers through this platform and building great partnerships for the future. “

Created by the UK Government’s Crown Commercial Service (CCS), the G-Cloud 13 Framework is an online catalog that allows public sector customers to purchase cloud-based computing services such as hosting, software and cloud support. By creating a pay-as-you-go service marketplace that can be easily scaled up or down, it will simplify how services are purchased and delivered by the UK public sector and drive adoption of cloud solutions and services.

tag: google cloud, Invision, public agency

https://www.cloudcomputing-news.net/news/2023/jan/03/invision-joins-g-cloud-to-bring-workforce-management-to-public-sector-contact-centres/ InVision Joins G-Cloud to Bring Workforce Management to Public Sector Contact Centers

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