Drawing the Future of Managed Services: A Blueprint for Success | Managed Services
Growing an MSP business is no easy task. CompTIA’s Managed Services Committee addresses the difficult issues facing the channel today.
Staying competitive in a rapidly changing marketplace is a major challenge for many MSPs. How do you find and retain talent? How can you grow your business? How do you stay protected and keep your customers protected too? There are no easy answers. These questions often raise even more challenges and concerns.
However, CompTIA’s Managed Services Committee wants to provide much-needed support.
“This is a new era, a new world, that we are entering. What an exciting time for the technology industry. Member Juan Fernandez said: north america communityduring a Managed Services Committee breakout session at CompTIA Community and Council Forums.
Fernandez said MSPs are a “solid footing” in helping businesses navigate the disruption caused by the pandemic, and now is the time to take the next step.
“I think 2023 will be a year of education for us and our customers. We understand all of this and want to be part of the change. We are here because we want to make a difference,” he said.
Hot Topics: Employee Experience, Business Outcomes, Cybersecurity
To kick off the process, the Managed Services Committee will develop resources and content for MSPs in several areas, including staying competitive, finding and retaining talent, growing and expanding their business, and protecting against risk. I’m planning to
Hands raised during the session revealed that MSPs were investigating new technologies and new solutions more than their customers. According to Fernandez, this is good news because it shows MSPs are thinking proactively and planning for long-term growth.
“The game is changing and I love the fact that the game is changing. You have to be agile,” he said.
Here are some ideas for MSPs to consider this year and topics the committee will focus on:
- Creating a better employee experience process
- Extend customer conversations to include business outcomes (not technology)
- Take Cyber Security Seriously
Eric Anthony, Director of MSP Evangelism at Egnyte, said: “We have collected a lot of great ideas and this is how participation and initiatives move forward. I am really looking forward to seeing some of these come to fruition. How can we talk about risk instead of 100% about? There are many things that are risky but not cybersecurity.”
Alveo Founder and CEO MJ Patent agreed that competitive advantage is essential to MSP success and shared his ideas on how to achieve it.
“We have created a list of things that give us a competitive advantage: people, thought leadership, and responsiveness to customer needs. How do we do it? Client needs, client research, and the management of your service portfolio.Be able to articulate your services and how they align with the value you provide to your customers,” she said.
Shannon Mayer, Kaseya’s director of customer demand generation, says technical training programs should be a key component when it comes to finding and retaining technical talent.
“Investing up front in your employees to have the skills and knowledge to do the job lays the groundwork for long-term employee relationships,” she said. “When it comes to retaining talent, it’s important for employers to have a growth plan in place and help employees understand what they need to do to grow with the company.”
Have a great idea? Let everyone know!
join north america community Connect and share thoughts with other MSP leaders.
http://connect.comptia.org/blog/plotting-the-future-of-managed-services-blueprints-for-success Drawing the Future of Managed Services: A Blueprint for Success | Managed Services