Alabama: Seniors in New District Haven’t Received Emails for 6 Months

HUNTSVILLE, Alabama (WHNT) — Elderly homeowners and their caregivers in new trailhead subdivisions are completely at a loss because they haven’t received their mail since October.

Hal Bullard, who is caring for his mother, told News 19 that no one has heard from him about the matter.

“It’s just a mockery and I’m at a loss because I don’t know what else to do,” Bullard said. “I’ve done all I can. I’ve emailed the builders, the post office, members of parliament, senators, and nothing.”

Bullard said he bought the house six months ago, but has yet to receive the mail essential to his mother’s care. Bullard’s mother says she’s 85 and she uses a walker.

“We get stuff from the doctor and always get insurance stuff for her,” Bullard said. Just mail it. ”

The main problem, Bullard said, is that the Mastin Lake Post Office has not provided a valid answer to the problem. Subdivision builder Legacy Homes has had little communication with its solutions for his six homeowners on Bridgedale Street.

The U.S. Postal Service has issued a policy to builders to replace standard mailboxes with cluster mailboxes like those at nearby Chase Creek. According to Joey Ceci, president of Breland Homes, the move was a near disaster.

“Once the USPS comes along in the final stages when everything is built and the property is sold, it is difficult to go and find land like community property to set up cluster mailboxes,” explains Ceci.

The homeowners of the Bullard and Trailhead subdivisions are completely at a loss. Bullard said he welcomed contact with Legacy Holmes, who declined to comment on the email delay.

The United States Postal Service (USPS) has issued a statement regarding this issue.

“The Postal Service is proud to continue its vital role in today’s changing postal environment. We are mandated by law to provide a reliable and efficient service. One way is to use centralized delivery.All new residential and commercial developments, with rare exceptions, utilize the Neighborhood Delivery Cluster Box Unit (NDCBU) as their preferred delivery method. , has the advantage of being “package friendly” in that it is designed to accommodate most packages delivered by US Mail.

With rare exceptions, U.S. Postal Service approval for central shipping has been successfully implemented nationwide in new residential and commercial developments since 2012. Local postal administrators in determining the most efficient location to install new central shipping equipment. Because developers and builders routinely purchase new her CBU equipment and install it on dedicated land within development or new development areas, postal customers have historically avoided the costs associated with installing and maintaining mailboxes. It has been a burden. The Postal Service Ward Office will review the developer/builder’s recommendations for NDCBU placement and provide final site approval. The customer’s new central shipping mail service will be launched as soon as possible.

In this case, local management is aware of the issue and will continue to work with stakeholders to resolve the issue as soon as possible. We apologize for any inconvenience this may cause to residents of the Mastic Lake and Trailhead subdivisions. In accordance with postal regulations, we continue to securely store all mail and parcels at our local post office for residents to pick up at their convenience. We will continue to offer this service for a limited time period governed by the builder’s best business efforts to expedite the installation of central distribution equipment. “

Debra Jean Fetterly, spokesperson for the United States Postal Service, Alabama-Mississippi area

According to USPS, customers with concerns about mail delivery can also call the Consumer Affairs Office at 1-800-ASK-USPS or 1-800-275-8777.