AI will make these jobs disappear (but will also create new ones)

Generative artificial intelligence (AI) tools such as ChatGPT are rapidly gaining popularity, allowing the technology to be used across enterprises to automate a wide variety of manual tasks performed by employees today, and boosting the global job market. is expected to undergo significant changes. .

As many as 300 million jobs in the US and Europe could be threatened by some form of AI, according to one report. March research notes by investment bank Goldman Sachs. According to Goldman Sachs, two-thirds of U.S. jobs could be partially automated by AI, and up to a quarter of current job tasks in the U.S. and Europe could be fully automated by AI. It is said that there is a possibility that

In particular, roles requiring repetitive data entry, legal administration, careers requiring mathematical skills, and even healthcare-related jobs will all be impacted by AI adoption.

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Goldman Sachs predicted that 29% of computer-related tasks could be automated by AI, and 28% of healthcare worker tasks and technical tasks in the field could also be automated. .

The occupational areas with the highest exposure to AI automation are managers (46%) and legal professionals (44%). Unsurprisingly, jobs that are less likely to be affected tend to be in manual labor sectors such as construction (6%) and maintenance (4%).

AI-powered automation is expected to disrupt various career areas, including IT, but not all jobs in these areas are equally affected. For example, in the legal field, paralegal jobs are more likely to be at risk than lawyers, and according to Goldman Sachs, that’s one reason the legal field scores so high.

ManpowerGroup representatives see many similar trends. “Most of what we see today is [effects on] It requires more informed work,” said Rebecca Croucher, head of North American marketing for a global staffing firm. “So math, law, medicine, and routine diagnostics.” [of patients]”

Data processing tasks such as data entry are also “going away,” especially in banking, Croucher said.

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“Nobody has to sit there and enter bills and receivables anymore. All the data coming in like this is automated,” she said.

As AI takes on so many tasks in so many areas, organizations will have to upskill or reskill their existing workforce. In fact, one study found that half of IT employers are upskilling their workforce to meet staffing challenges. June 8th report from ManpowerGroup. Emerging technologies such as AI and virtual reality could also help recruit and train new employees, the report argues.

Croucher said companies will be hit “quickly” when AI takes over, requiring reskilling of workers. “I think there is a curriculum available, but I don’t think that rubber is on track yet. rice field. “What is necessary will happen, and when it hits, it will be a big wave.

Knowledge workers’ jobs are also threatened by AI.

Jack Berkowitz, Chief Data Officer, HR Software and Service Provider ADP, says companies are currently slowing down hiring knowledge workers. Berkowitz said most of the ADP’s data shows significant disruption for workers in his three areas of digital marketing, digital advertising and digital sales.

“…because the previous generation of technology in e-commerce and marketing required the click of a button to manage search engine optimization,” he said. “Now the tools are automating it, which is destroying modern jobs.”

Free yourself from work by automating

Berkowitz said his current role, which is helping develop AI and machine learning tools to eliminate manual data analysis tasks, could become automated and jobless. However, he called the technology “fantastic” and is optimistic about his future after his 30 years in product development for ADP.

The company has been using various services for over two years. large scale language model Use (LLMs) such as GPT 4 and Google Bard to improve the efficiency of ADP’s skill graph. The application maps, among other things, in-demand skills to how much people should pay for them and what the workforce is capable of.

“All visible job numbers are [from ADP] As for who does what and what they do, it’s all really driven by machine learning and AI that we developed a couple of years ago. So now we have machine learning behind every job count — everything we publish,” Berkowitz said. “Technology is amazing.

“We have found that these large language models are very good at summarizing data. So do we need someone to spend 100 hours building a dashboard for us? , will we be able to use new tools to build dashboards almost dynamically?” he said. “We also have research assistants and assistants. We have people who set the business rules for the company. These are our policies. and run it.

“These systems are very good at reading policy documents and taking action as a result,” says Berkowitz.

Good news. So far, the movement of workers due to automation has usually been offset by the creation of new jobs. This trend accounts for most of the long-term employment growth.

ADP automated digital tasks that employees were doing, but didn’t cut headcount as a result. In fact, Berkowitz said the company will eventually pay data analysts more because they can develop new skills and move up the career ladder. said to have become

“So we literally moved 10 or 12 people around the company. What’s wrong with me if I quit my job? It means I did something meaningful and contributed,” Berkowitz said. “I’ve finished my work, and I’m sure they’ll find me something else to do.”

And he pointed out: AI is not perfect. At least for the time being, he will continue to be more of a co-pilot than a responsible pilot. Human resources are still needed to ensure that the work generated by the generative AI tools is accurate.

Productivity boom coming?

The combination of deep labor cost cuts, new job creation, and productivity gains for non-displaced workers raises the likelihood of a productivity boom that will significantly boost economic growth, but predicts the timing of such a boom. It’s hard to do,” said Goldman Sachs. He said.

a Findings from a survey published this week by UpworkA freelance staffing platform provider highlights the potential. This shows that companies plan to hire more talent despite the rise of generative AI.

Contrary to the assumption that AI will replace millions of jobsA survey of 1,400 U.S. business leaders across industries by Upwork found that 64% of executives plan to hire more professionals of all types thanks to generative AI. And 49% of all respondents, including senior managers to executive level, plan to hire more freelancers or full-time employees.

Remote-first companies are more likely to adopt generative AI, with 68% of companies with full-time remote workers saying they are actively adopting it, compared to 68% of companies working full-time remotely At the company I work for, it’s 53%.

Nearly 6 in 10 business leaders (59%) also say they personally employ generative AI tools.

However, the study found a chasm between leaders and teams. 73% of executives believe their companies actively use AI tools that: Chat GPT and The middle of a journey, but only 53% of vice presidents, directors and senior managers say yes. Upwork Research Institute Managing Director Kelly Monahan said some teams are reluctant to deploy AI due to a lack of understanding and training on the technology.

“Companies wishing to close this gap should develop a change management strategy that includes communicating expected outcomes and clear policies to employees in relation to the adoption of generative AI,” Monaghan said in a statement. Stated. “It is critical that leaders address fears and anxieties and, perhaps most importantly, encourage teams to adopt learning directions.”

Arrival of the “AI era”

Just as the Industrial Revolution ushered in the Industrial Age and the Computer Revolution ushered in the Information Age, the AI ​​Revolution ushered in the coming AI Age, according to online education provider founder Anant Agarwal. . edX. Unsurprisingly, Agarwal sees the AI ​​era as an opportunity to upskill workers for jobs created by automation.

“and 1 billion jobs AI is expected to dramatically advance the world within the next decade, with rapidly growing areas such as AI/machine learning, cloud computing, cybersecurity, product management, project management, and digital social media. Demand for skills is skyrocketing, Agarwal said. Said. those skill sets are opened, Over 5 million job opportunities 2022 alone “represents a seismic shift in the job market.

“AI will become an augmented skill that everyone needs, regardless of their job.

The AI ​​itself must be tailored to specific tasks, managed and monitored. for example, prompt engineer Required for LLM to create and optimize text prompts to achieve desired results. “[It] This enables rapid iterations in product prototyping and research as LLM can be quickly and easily adapted to the task definition,” said Marshall Choi, senior vice president of products at the company. said. Samba Nova Systemsa Silicon Valley startup that manufactures semiconductors for AI.

AI systems also need to be monitored to ensure their output is accurate and useful. That will be the AI ​​auditor’s job.

Overall, the ability of AI with AI skills, from coding to working with AI, to making sense of AI, to integrating into existing structures, is highly valued by employers who will need it in the coming months. will be

“The future belongs to those who are ready to embrace the AI ​​wave,” Agarwal said. “Although AI will not take your job away, remember that it can help you do your job more efficiently.”

Copyright © 2023 IDG Communications Inc.

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