According to ACCAN, 5G is an indirect alternative to fixed-line NBN

The Australian Consumer Behavior Network (ACCAN) states that national broadband networks do not face real competition, and only a few face it.

“Mainly in certain use cases, if households live in a 5G footprint and can offer their more expensive services. However, for the majority of households, NBN is a broadband that adequately supports communication needs. We are the only wholesaler, “says consumers. Advocacy Group NBN special access business consultation..

“We don’t know the cross elasticity of demand between fixed-line broadband and wireless alternatives, but we assume that the two products are indirect alternatives.”

The group said that the fact that one-third of households are not connected to NBN does not necessarily indicate a competitive market between fixed and mobile connections.

“Given the disproportionate number of mobile-only households among households with low socioeconomic status, some of the 4 million households not connected to NBN will inevitably be connected and cannot be selected. There will be quite a few, “he said. Said.

Regarding the option proposed by NBN, ACCAN is a flat price model that recreates the current pricing system and finally completely removes CVC, with a half-finished house model that removes CVC with a plan of 100 Mbps or more is the worst choice. I said there is.

ACCAN pointed out that it could use the May 22 proposal to build a lower wholesale price than the integrated plan, and was recreated, concerned about why the flat-rate model raised prices at 81% of NBN connections. We suggested that there are no overage charges that reflect NBN in the plan. The cost of capacity provisioning.

ACCAN called on NBN to introduce low-income products before the current pricing debate was completed, especially as the sixth-week blockade took place in parts of New South Wales.

ACCAN CEO Teresa Corbyn said, “NBN Co has been consulting on low-income products for vulnerable households since 2019, and it was believed that this highly needed product would finally hit the market this year. “.

“People now need a connection. They can’t afford to wait months for the regulatory process to finish.”

ACCAN said in its submission that the entry-level plan should be 25 Mbps instead of the current 12 Mbps.

“The reason this applies over the SAU period, which lasts until 2040, is that 12/1 Mbps services become increasingly redundant as homes need faster to participate in the digital economy,” he writes. ..

“Already the 12/1 Mbps service does not meet the needs of many homes.”

The group also called for more rebates paid by NBN each month when fixed-wire services continue to perform poorly, questioning the thresholds NBN uses to consider service failures.

“ACCAN now understands that this threshold requires the service to experience 10 or more dropouts within 24 hours,” he said.

“ACCAN believes that this service failure threshold is too high to guarantee a good network experience. In addition, it may experience less than 10 dropouts per 24 hours and compete regularly. It is unclear what remedies are available to sexual consumers. Service dropouts and interruptions. ”

In its latest monthly progress report, NBN reported that the correct first install metric recovered to 78% after dropping to a 74% minimum in May. Similarly, the meeting agreed that the disaster recovery time metric would bounce back to 74% after dropping to 70% last month.

Both metrics were previously in the high 80% or 90% range.

“This metric is affected by some unforeseen challenges following the recent implementation of the new reservation scheduling system,” the company said in a memo attached to the report.

“NBNCo works closely with telephone, internet providers and distribution partners to help resolve these issues as soon as possible.”

Recent company Spell out How ServiceMaxGo (SMAX-Go) apps for tech interact with ServiceNow, ServiceMax, and the Oracle backend, and the cost of some systems.

“The cost of developing ServiceMax (including the SMAX-Go app) component of the system architecture to support new field contracts under Unify totaled A $ 13.3 million in FY19, FY20, and FY21,” NBN said. Says.

“SMAX-Go was launched on April 14, 2021 in Victoria and South Australia, followed by April 28, 2021 in New South Wales, Tasmania and the Australian Capital Territory. Has not yet been published in West Australia, Northern Regions, Queensland. “”

At a hearing in May, NBN said that the problem technicians experienced when launching the app in NSW was due to the system being overloaded.

“What happened, when deployed literally in New South Wales, added an issue with out-of-sync features as the platform went down and system employees literally doubled. Properly, therefore it’s poor. It caused a great experience, “said Kathryn Dyer of NBNCOO.

According to Dyer, the software was hit by three factors. A two-day platform outage that hit NBN and technicians. It was out of sync. And it was updating its functionality.

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